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GlossaryProcess

Order-to-Cash (O2C)

The end-to-end business process from receiving a customer order through to collecting payment. Includes order management, credit checking, fulfillment, shipping, invoicing, and cash collection.

Key Benchmarks

DSO
O2C Cycle Time
Invoice Accuracy Rate
Auto-Match Rate

Related Terms

Procure-to-Pay (P2P)

The complete procurement lifecycle from identifying a need, selecting a supplier, creating a purchase order, receiving goods, processing the invoice, and making payment.

Days Sales Outstanding (DSO)

The average number of days it takes to collect payment after a sale. Calculated as (Accounts Receivable / Revenue) x Number of Days. Lower DSO means faster cash collection.

Accounts Receivable (AR)

Money owed to a company by its customers for goods or services delivered but not yet paid for. AR management directly impacts cash flow, working capital, and DSO.

See Order-to-Cash (O2C) in action

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